NYPD Police Communications Technician (PCT) Precinct Procedures Practice Test 2025 – Your All-in-One Guide to Mastering Precinct Protocols!

In the context of transferring a low priority call, informing the caller about the recorded announcement is important because it sets the right expectations for the caller regarding the nature of the service they are receiving. It ensures that the caller understands that they may experience hold times or automated messaging, which can aid in reducing frustration and confusion.

By providing this information, the technician demonstrates professionalism and effectively communicates the procedural aspects of the call transfer. This is especially relevant for low priority calls, as these may not require immediate police dispatch but rather a follow-up or additional information. Proper communication fosters a clearer understanding for the caller, which can enhance their experience even in situations where their issue may not be resolved immediately.

Additionally, while other actions like documenting the caller’s information or gathering more details can be part of standard procedures, they do not address the specific need for clear communication before transferring the call. The technician's primary role in this instance is to ensure that the caller feels informed and aware of what to expect next.